Generally, unless otherwise stated, tickets will be available at the respective venue's will-call under the buyers name. Photo ID is required for pickup.
You can email us at either highwayninerecords@gmail.com or kickinvalentina@gmail.com and let us know your name and what you need corrected on the order. We are generally very responsive during the week and try to ship out orders as soon as possible to ensure speedy delivery. For this reason, please double-check your order before confirming, or let us know as soon as possible after ordering. If we have not shipped yet, we will reply to your email and correct the order. Unfortunately, if we have already shipped the package, we cannot refund nor exchange product.
For US-Mainland orders, please allow 2-5 business days for delivery. For all other orders, please allow 3-14 business days for delivery. If you have waited longer than the quoted time, please email us at highwayninerecords@gmail.com with the name and description of your order and we will resolve this issue right away.
If you made an order, filled out all of the required fields, but could not pay through PayPal, please email us at highwayninerecords@gmail.com. Please note that PaypPal allows Guest Payment, which does not require a PayPal account.
We only accept payment through the PayPal payment gateway. This does not require the user to have a PayPal account. If you do not have a PayPal account or do not wish to use your PayPal account, you can pay through Guest Access on the PayPal site with any major credit card.